Tuesday, September 14, 2010

Consumer Reports Continues to Wait to Recommend iPhone 4

iPhone 4 death gripConsumer Reports simply will not recommend Apple’s iPhone 4 to its readers. Why, you may ask? Well, they say that until Apple decides to offer customers a free, easily accessible case to solve the “death grip” issues that the iPhone 4 has been facing, they cannot endorse the smartphone.

The so-called “death grip” was noticed by iPhone 4 customers from the start. It occurs when a user grips the phone with a full or whole hand grip. Holding the device this way causes significant issues with the connection speed when uploading or downloading data and with the reception of the phone in general.

Due to all of the problems concerning the “death grip,” Apple decided in July to offer customers a free case or bumper to fix the issue. If you had already purchased a case, they even offered to refund you the money that you had spent on it. Unfortunately, Apple decided to only keep this offer up until September 30th.

Now, Apple is saying that they are going to discontinue this offer all together, instead of waiting until the 30th. They say that the antenna issue “is even smaller than we originally thought.” They feel that this justifies ending the free case or bumper offer.

Consumer Report feels that this is unacceptable. They have said, “Our tests found the Bumper successfully mitigates the iPhone 4's reception issue, which was a weak point in the phone’s otherwise-stellar performance in our tests. We agree with Apple that not all iPhone 4 owners will experience reception difficulties with the device, but putting the onus on any owners of a product to obtain a remedy to a design flaw is not acceptable to us. We therefore continue not to recommend the iPhone 4 and to call on Apple to provide a permanent fix for the phone's reception issues."

I believe that Consumer Reports is definitely right. I feel that it is ridiculous that Apple is discontinuing their offer to provide a case or bumper for the iPhone 4. They made the mistake, so they should be the ones taking full responsibility for it. It doesn’t matter if not everyone experiences these reception issues. Apple’s goal should be to satisfy all of their customers, especially when it comes to something as important as reception and uploading and downloading data.

I feel that Apple is making a huge mistake by discontinuing their free case program, but will it affect sales of the iPhone 4? I’m guessing that most likely it won’t. Although I wouldn’t want to deal with the issues, the iPhone has a prestigious enough reputation to keep the sales coming in. If you’re considering a new smartphone, the “death grip” is something that you should definitely consider before settling on the iPhone 4.

Not interested in the iPhone? Check out some other great smartphones like the Motorola's Droid X or the HTC EVO 4G.

Looking for help with travel and technology? Then call a Tech Travel Agent at 800-736-8772. Or see this link for a Laptop Rental on your next trip.

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