Friday, November 12, 2010

SquareTrade Research Reveals the Most Reliable Smartphone

squaretrade research
There are tons of smartphones available from a multitude of service providers these days: the Droid from Verizon, the iPhone from AT&T, the HTC EVO from Sprint, etc., but which phone is the most reliable? Well, according to SquareTrade Research, a company that analyzes more than 50,000 different phones, Apple’s iPhone is the most reliable smartphone available to date.

The study that SquareTrade Research conducted analyzed four different phones from four different smartphone manufacturers: Apple, RIM, HTC, and Motorola. The last time that the company had conducted research concerning the reliability of a smartphone was back in 2008 when they analyzed phones such as the iPhone 3G, BlackBerry, and Palm Treo.

For their recent study SquareTrade Research utilized four months of data from the iPhone 4, one year of data from BlackBerry, and eight months of data for both the HTC and Motorola smartphones. The study utilized the Droid, the Droid X, and the Cliq to evaluate Motorola. To look at HTC’s smartphones, SquareTrade Research used the Nexus One, the EVO, the Droid Incredible, the Aria, and the Hero. For Blackberry observations, they used the Curve, the Bold, the Storm, the Torch, and the Pearl.

The study, which was conducted in November of 2010, found that the iPhone 4 was the most reliable phone, but it also found that the Android-based Motorola and HTC smartphones were actually pretty comparable to the iPhone when it came to dependability. Within the first 12 months of the iPhone’s existence, 2.1 percent of the phones were “projected to have non-accident malfunction.” In comparison, the Motorola smartphone had a malfunction rate of 2.3 percent, and the HTC smartphone had a rate of 3.7 percent. The study clearly showed that the RIM’s BlackBerry devices were much less dependable compared to these other smartphone options. It showed that in the first 12 months, the phones had a 6.3 percent malfunction rate.

The study did clarify that 75 percent of smartphone malfunctions were a result of “accidental damage.” In this area, BlackBerry did better than the other phones. These “accidental damages” only occurred in 6.7 percent of BlackBerrys. The iPhone 4, which did so well when it came to dependability, had the highest rate of “accidental damage,” coming in at 9.4 percent, which is nearly 1 in 10 of the iPhones researched.

The study stated, “There is a good deal of variance in the failure rates of different smartphones. The iPhone 4 is the most reliable phone in the study, but also has the highest risk of accidental damage. BlackBerrys had the least risk of accidental damage and may be the best choice for the clumsiest consumers but had a relatively high malfunction rate.”

It can be extremely difficult to decide on the smartphone that is best for you. If you just go into your service provider's store, you will most likely be overwhelmed and not know which direction you should go, but if you do a little research and consider some of the things that were discussed here, you will be able to march into your service provider’s store and make an educated decision. Don’t let buying a new phone stress you out. There are plenty of options out there that will fit any of your smartphone needs.

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