Monday, November 21, 2011

Galaxy Nexus Users Deal with "Phantom Volume" Issue

Random glitches seem to plague every high-profile smartphone that is released these days. Maybe smartphone manufacturers are working so hard at getting them to the public as quickly as possible that they aren’t testing them enough and catching these glitches. Whatever it is, there have been some major smartphone issues. Recently, we had the issue concerning the iPhone 4S battery, and now the Samsung Galaxy Nexus has a “phantom volume” issue.

According to various reports from Galaxy Nexus users, their Android 4.0 phone’s volume will randomly move up and down on its own. Some users seem to be pretty fed up with the issue.

"Got my Galaxy Nexus on Friday night and so far I've been pretty impressed on the whole, however, the volume seems to have a ghost which makes it go up and down at its own accord!!" a user named finchilla wrote on the forums for U.K. wireless carrier O2. "I don't even have to be touching it and when it happens you have to wait for the volume bar to disappear before you can use the screen!!"

Finchilla even went so far as to post a YouTube video that demonstrates the issues that they have been experiencing with the smartphone.

DrGed, another Galaxy Nexus user, said that he also was having difficulties with the volume glitch. However, he did mention that he only experienced problems when he was making a phone call on 2G. "It makes phone calls pretty much impossible when on 2G!" he wrote.

On the forum, there have also been Galaxy Nexus users that have reported issues with the phone.

"I just received a phone call and the volume rocker I had to fight with to try and get it full volume. Phone won, call was quiet," wrote her0n.

"This morning the volume went down on its own. I actually saw the volume bar appear and decrease, as if I was pushing down on the rocker. It happened twice," wrote jonnyguitar. "Both times I was hammering the phone so perhaps it's related to RAM? The first time I was moving six 400mb avi files from one folder to another using a file manager app and listening to MP3s at the same time."

“I've got the volume problem too. Picked up my phone today and it’s done it about 5 times in the past hour or so while I've been playing with the phone. Usually coincides with me sending/ receiving a text message. Really annoying problem as I don’t know I have received a text most of the time,” wrote dumb donkey.

O2 was asked about the volume issue via Twitter. The company’s response this morning was that "unfortunately we don't have a fix, it has been reported to Google & Samsung though. Sorry!"

The glitch has reportedly caused Vodafone to hold off on releasing the device. "We're continuing to test the Galaxy Nexus software to ensure our customers get the best possible experience of the device," wrote Vodafone community manager Tom in a forum post on Thursday. "We'll provide concrete details on availability of the device once the testing process has been successfully completed."

The Galaxy Nexus is set to debut in the United States on Verizon Wireless; however, Verizon has not announced when it will be releasing the smartphone. Hopefully, all of the glitches will be worked out by the time the device hits the U.S.

Sources: PCMag - Samsung Galaxy Nexus Users Report 'Phantom Volume' Bug and xdadevelopers - Issues After 24 Hours

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