Sunday, June 21, 2009

Apple Appeases iPhone 3G S Customers Experiencing Activation Issues

iPhone 3G SSo it seems that some customers that have just recently bought their newly released iPhone 3G S are still currently experiencing delays concerning the activation of their new smartphone, but Apple isn’t looking to have disgruntled customers and has found a way to make it up to the iPhone consumers.

These issues that that those who purchased the iPhone 3G S have experienced started the moment the iPhone was introduced to the public on Friday. Customers affected by this activation problem were notified by Apple, via e-mail on Sunday, that they might experience further delay for up to 48 hours due to the issues with the system and the high amount of iPhone activations.

Apple hopes to appease these customers by offering a $30 iTunes store credit. The email that they sent out stated:

Dear Apple Customer,

Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you'll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.


Apple Online Store Team

Similar problems were experienced with the launch of the iPhone last July. When customers tried to accomplish the required in-store activation procedure, AT&T activation servers overloaded and eventually completely crashed. Apple was forced to abandon the in-store activation process and allow customers to activate their new iPhones at home on their own.

Hopefully these issues with the iPhone 3G S will be solved quickly and for all their trouble customers will receive their much deserved $30 to spend at iTunes for their patient waiting.

1 comment:

  1. I heard today that Apple has sold 1 million of their new Apple iPhone 3G. This might be the law of small problems with a large new customer base.

    Either way, nice information.


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