On Sunday, December 27th, 2009, metro-area New Yorkers were unable to buy their iPhones online from AT&T‘s website. An online customer service representative named Timothy said that this termination of sales was due to the “increased fraudulent activity in the area when ordering the iPhone.” Now according to another online customer service representative named Daphne, “New York is not ready fro the iPhone because the city doesn’t have enough towers.” AT&T’s CEO Ralph de la Vega had admitted previously that the phone company needed to “do better” with their network in New York City, but the company has not come out with as bold a statement as Daphne’s as of yet.
IPhones were still available at AT&T stores in the New York metro area even though they were unavailable online, and Apple’s Web site was fully functional for any New Yorker’s purchasing an iPhone online.
On Monday afternoon, online AT&T iPhone sales were once again a go. AT&T released no statement as to why there was a halt in sales, but the stories grew even more. Some claimed that there were network congestion problem, while other AT&T representatives stated that, “We periodically modify our promotions and distribution channels.”
No one really knows what was going on but the important thing is that anyone in the New York metro area is now able to purchase their iPhone through AT&T once again.